Services
Built Around Service
From the warehouse to our customer's door, our teams and systems are designed to keep business moving.
Assembly
Logistics
Repairs
Support
Support
With a national footprint, we aim to provide excellent support to our customers and hope to make this process as simple and as convenient as possible. Rectron offers online support services as well as walk-in face-to-face support in all major South African cities. We have service centres located across the country staffed by skilled individuals who provide customers and end-users with service information, advice, returns, swap-out options and financing solutions.
Repairs
Rectron has support facilities in all major South African cities, with repair centres located across the country. Service agents are available online or in a face-to-face environment to assist customers with repairs and a returns or swap-out option. When using one of our walk-in support services, most problems can quickly be tested, saving customers time and hassle. Rectron is authorised to repair RCT power, Ecoflow and Dyness renewable energy products, Poslab Point of Sale and Vivotek surveillance cameras as well as all Gigabyte PC’s and components within our product line up.
Assembly
To deliver service excellence in a reliable and convenient way, Rectron has developed state-of-the-art assembly capabilities to assemble, test or repair our broad range of products. We have invested heavily in skills training to equip assembly staff to build products per customer specifications. Our assembly line is capable of assembling, preparing and testing an average 2500 PCs and notebooks per month, with any required configuration. We can also fully assemble a computer in as little as four hours, from the time the order is placed to the time it is collected. Our assembly lines are fully ESD compliant and strict quality control and stock management processes are in place. Clients can request products to be assembled and collect them from any of our regional service centres. Delivery services are available through of fleet of vehicles and products can be couriered door-to-door to outlying destinations across South Africa and in southern African countries.
Logistics
With a growing network of over 7,000 active customers, our fleet and logistics network is designed to deliver products and services efficiently and reliably across South Africa. Our logistics capabilities support resellers, value-added resellers, sub-distributors, e-commerce retailers and traditional retail outlets. Supported by five national branches, advanced stock control, automated warehousing, online ordering, an in-house fleet and trusted courier partners, we ensure seamless and dependable fulfilment. Our automated eight-storey warehouse, with capacity for over 3,000 pallets, uses advanced technology to improve efficiency, protect stock and process high volumes of orders quickly. Our fleet delivers an average of 500 orders every working day within a 120 km radius of our five national branches, while trusted courier partners extend our reach to outlying areas. Local deliveries are typically completed within 24 hours, ensuring our customers receive the products they need, when they need them.