Rectron has support facilities in all major South African cities, with repair centres located across the country. Service agents are available online or in a face-to-face environment to assist customers with repairs and a returns or swap-out option. Repairs can be done at any of our service centres, located in the following cities:
- Gauteng province: Midrand
- Western Cape province: Cape Town
- Eastern Cape province: Port Elizabeth
- Free State province: Bloemfontein
- KwaZulu-Natal province: Durban
When using one of our walk-in support services, most problems can quickly be tested, saving customers time and hassle. Defective products are usually exchanged then and there, preventing inconvenient delays and unnecessary follow-up visits for a customer. Our service centres carry stock of fast-moving devices and components and we aim to manage stock levels proactively to prevent delays and stock not being readily available. The average turnaround time for a customer exchange is 5-10 minutes.
Rectron is an authorised repair centre for all Gigabyte products, along with ASUS notebooks. We are also an authorised repair agent for MakerBot 3D printers and Ricoh’s commercial printer range.